What is the delivery time of the gifts?

By default, we have a delivery time up to a maximum of 5 working days. If a gift can not be delivered within the agreed timetable you will receive an e-mail with the expected delivery time. When your order is shipped you will receive an e-mail with tracking information.

How can I follow the delivery to a Post NL pick up point?

You have chosen to pick up the gift at a Post NL pick up point of your choice. Once it is there you will will be notified by e-mail. The gift is ready to be picked up. It may be that the e-mail has been delivered to your spam (unwanted mail inbox) inbox. Please check your spam inbox regularly for an e-mail from Post NL.

How long will my gift remain at a Post NL Pick up point?

The gift will remain 7 calendar days at the Post Nl pick up point. After these 7 days it will returned to sender.

Package not picked up on time enough at PostNL point ?

Our helpdesk will contact you and will review your details with you for verification purposes. In that case one asks for your login name and password. Therefore keep this information well.

How does pickup through the parcel machine work?

You can also choose to have your package delivered to an automatic parcel machine. Below you can read how this works:

In the webshop, choose 'Pick up at a PostNL point'.
You will automatically see all the machines in your area. Choose the machine where you want to pick up your parcel.

You will receive a code when your parcel is ready.
Enter the code on the machine screen to retrieve your parcel.

Take your parcel from the machine and you're done!
We will keep your parcel in the machine for 72 hours. Then we will take it to a PostNL point nearby.

I still have not received my gift?

If you have yet to receive your gift after 5 working days or still have not received information about any possible subsequent delivery, please contact our helpdesk through our contact form.

Have the anwers above solved your problem?

Is the answer to your question not here, please fill out the form or contact our helpdesk by phone. The helpdesk can be reached on telephone number 0524 221411 (local rate). The helpdesk is available Monday to Friday from 8 a.m. to 8 p.m, on Saturdays from 8 a.m. to 5 p.m.  Please keep your login details at hand.

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